Refund policy
Return & Refund Policy
Last Updated: March 2, 2026
Business Name: TFU TFU HOME LLC
Thank you for shopping with TFU TFU HOME LLC. We are committed to delivering high-quality products and a smooth shopping experience. Please review the following policy carefully before completing your purchase.
By placing an order through our website, you agree to the terms outlined in this Return & Refund Policy.
Return Rules Summary
• Returns accepted within 14 days of confirmed delivery
• Customer is responsible for return shipping costs
• A 10% restocking fee may apply to approved returns
• Refunds are issued as store credit only
1. Order Cancellation
Orders may only be cancelled before they are shipped.
Once an order has been processed or shipped, it cannot be cancelled or modified.
2. Return Window
Eligible full-price merchandise may be returned within 14 days of the confirmed delivery date.
Return requests submitted after 14 days from delivery will not be accepted.
3. Refund Method
TFU TFU HOME LLC does not offer cash refunds or refunds to the original payment method.
All approved returns are issued as store credit only.
Store credit:
• Is issued electronically
• Cannot be exchanged for cash
• Is non-transferable
• May be used for future purchases on our website
4. Eligibility Requirements
To qualify for a return, all of the following conditions must be met:
• Item must be unused, unworn, and unwashed
• All original tags must remain attached
• Item must be returned in original packaging
• Item must show no signs of wear, washing, alterations, or damage
• Item must be free from stains, odors, perfume, deodorant, or makeup
Items showing any signs of wear including perfume, deodorant, makeup, stains, odors, or washing will not be accepted.
TFU TFU HOME LLC reserves the right to inspect all returned merchandise and determine return eligibility.
Returns that do not meet these requirements will be rejected and returned to the customer at their expense.
5. Final Sale Items
The following items are final sale and are not eligible for return, exchange, or store credit:
• Items marked as Sale or Clearance
• Items purchased during special promotional events
• Gift cards
• Digital products
• Custom or special-order items
All final sale determinations are final and non-negotiable.
6. How to Request a Return
All return requests must be submitted via email:
Your request must include:
• Order number
• Reason for return
• Photos of the item (if requested)
Returns sent without prior authorization will not be accepted.
Return requests may take up to 2 business days for review and approval.
7. Return Shipping
Return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable.
We strongly recommend using a trackable and insured shipping service, as TFU TFU HOME LLC is not responsible for lost or delayed return shipments.
8. Restocking Fee
Approved returns may be subject to a 10% restocking fee, which will be deducted from the store credit issued.
9. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of confirmed delivery.
Please include:
• Your order number
• Clear photos of the issue
Claims reported after 48 hours may not be accepted.
Approved claims will be resolved at the sole discretion of TFU TFU HOME LLC through replacement or store credit.
10. Policy Abuse
TFU TFU HOME LLC reserves the right to:
• Refuse returns from customers with excessive return activity
• Deny service to customers who initiate fraudulent chargebacks
• Suspend or block accounts for abuse of this policy
Fraudulent claims and illegitimate chargebacks will be formally disputed.
11. International Orders
International customers are responsible for:
• Return shipping costs
• Customs duties
• Import/export fees
TFU TFU HOME LLC is not responsible for customs delays or charges.
12. Limitation of Liability
TFU TFU HOME LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use or purchase of products sold through our website.
13. Policy Updates
TFU TFU HOME LLC reserves the right to modify this policy at any time without prior notice.
Changes take effect immediately upon being posted on our website.